Terms of Service

1.1ANASYNCH provides digital services including but not limited to: website design and development, search engine optimisation (SEO), custom mobile application development for Android and iOS platforms, Google Business Profile management, social media management, Google Ads and Meta Ads management, digital strategy consultation, and software product development.

1.2Services are delivered under two commercial arrangements: (a) Monthly subscription plans (Starter, Growth, Pro) billed on a recurring basis, and (b) Project-based engagements billed at agreed fixed or hourly rates.

1.3The specific deliverables, timelines, and scope of each engagement are agreed prior to commencement and documented in a project scope or plan confirmation email. Any changes to agreed scope must be requested in writing and may result in additional fees.

1.4ANASYNCH reserves the right to decline any project or request that conflicts with our values, legal obligations, or operational capacity.

2.1ANASYNCH offers three monthly subscription plans: Starter ($15/month), Growth ($149/month), and Pro ($299/month). There is no setup fee. Your first month's plan price is charged at signup.

2.2If domain registration and hosting are included in your plan, an annual renewal fee of $50 applies, billed on the anniversary of your signup date. If you provide your own domain and hosting, no annual renewal fee applies.

2.3Monthly subscription fees are billed automatically on the same date each month, beginning one calendar month after your setup payment. Continued use of the service constitutes acceptance of recurring billing.

2.4Plan features are as described on the pricing page at the time of purchase. ANASYNCH reserves the right to modify plan features with 30 days written notice to active subscribers.

2.5Clients may upgrade to a higher-tier plan at any time. Upgrades take effect on the next billing cycle. Downgrades are subject to 30 days written notice.

3.1All payments are processed securely through our payment processor. By providing payment details, you authorise ANASYNCH to charge the agreed amounts on the schedule described in these Terms.

3.2All fees are stated in US Dollars (USD) and are exclusive of any applicable taxes. Clients are responsible for any taxes, duties, or levies applicable in their jurisdiction.

3.3Invoices for project-based work are issued upon milestone completion or as agreed in the project scope. Payment is due within 14 days of invoice date unless otherwise agreed in writing.

3.4Late payments accrue interest at 1.5% per month (18% per annum) on the outstanding balance after the due date. ANASYNCH reserves the right to suspend active services on accounts with overdue invoices exceeding 14 days.

3.5In the event of a failed payment, ANASYNCH will attempt to notify you via email. If payment is not received within 7 days of notification, services may be paused until the outstanding balance is cleared.

3.6For consultation sessions, payment is required in full at the time of booking. No session will be confirmed until payment is received.

4.1MONTHLY PLANS: You may cancel your subscription at any time by providing 30 days written notice to info@anasynch.com. Cancellation takes effect at the end of the current billing period. You will not be charged for the following month after your cancellation is confirmed.

4.2Initial onboarding work performed in your first month is non-refundable; cancellation simply stops the next month's plan charge.

4.3The $50/year domain and hosting renewal fee is non-refundable once the renewal period has commenced.

4.4CONSULTATION SESSIONS: Sessions cancelled with 24 or more hours notice will receive a full refund. Sessions cancelled with less than 24 hours notice, or where the client fails to attend, are non-refundable. ANASYNCH reserves the right to reschedule sessions due to unforeseen circumstances with a minimum of 4 hours notice.

4.5PROJECT-BASED WORK: Cancellation terms for project-based engagements will be specified in the individual project agreement. In the absence of specific terms, the following apply: work completed to date is billable and non-refundable; work in progress is billable at the agreed rate to the point of cancellation.

5.1OWNERSHIP ON FULL PAYMENT: Upon receipt of all outstanding payments for a completed project, all custom work product created specifically for the Client — including website code, design assets, copy, and application code — becomes the Client's property. Transfer of ownership is conditional on full payment being received.

5.2ANASYNCH PORTFOLIO RIGHTS: ANASYNCH reserves the right to display completed work in our portfolio, case studies, and marketing materials unless the Client requests confidentiality in writing before project commencement. Confidentiality requests must be made prior to project start and may affect project scope.

5.3THIRD-PARTY COMPONENTS: Work delivered by ANASYNCH may incorporate third-party open-source components, libraries, or frameworks licensed under their respective open-source licences. ANASYNCH will disclose significant third-party components on request.

5.4PRE-EXISTING IP: Each party retains ownership of intellectual property created independently of the engagement. Nothing in these Terms transfers ownership of ANASYNCH's proprietary tools, methodologies, or internal systems to the Client.

5.5BRAND MATERIALS: Logos, brand marks, and design assets provided by the Client to ANASYNCH for use in project delivery remain the Client's property at all times. ANASYNCH will not use Client brand materials for any purpose other than delivering the agreed services.

6.1The Client is responsible for providing accurate, complete, and timely information required for ANASYNCH to deliver the agreed services. This includes but is not limited to: business information, brand assets, content, login credentials, and timely review and approval of deliverables.

6.2Delays caused by the Client — including late provision of information, delayed approvals, or unresponsiveness — may result in revised timelines at no additional cost, or additional fees if delays exceed 14 calendar days.

6.3The Client warrants that all materials provided to ANASYNCH (text, images, logos, trademarks) are owned by the Client or properly licensed, and do not infringe any third-party intellectual property rights. ANASYNCH will not be liable for any claims arising from Client-supplied materials.

6.4For services involving access to the Client's digital accounts (Google Ads, Meta Business Manager, Google Analytics, website hosting, etc.), the Client is responsible for granting appropriate access levels and for maintaining the security of their accounts.

7.1ANASYNCH will use reasonable skill and care in delivering all services. We aim to begin all new projects within 48 hours of setup payment being received and confirmed.

7.2Estimated delivery timelines communicated by ANASYNCH are good-faith estimates only. They are not contractually binding unless expressly confirmed in writing as firm deadlines. Timelines may be affected by Client response times, third-party dependencies, or unforeseen technical complexity.

7.3For SEO services, ANASYNCH does not guarantee specific search engine rankings. Search engine algorithms are outside ANASYNCH's control. We commit to implementing industry-standard best practices and reporting transparently on performance.

7.4For paid advertising services, ANASYNCH does not guarantee specific ROI, click-through rates, or conversion volumes. Ad performance is subject to market conditions, budget levels, and platform algorithm changes. We commit to managing spend responsibly and optimising campaigns based on available data.

7.5ANASYNCH will provide monthly performance reports to all active subscription clients, summarising work completed and key metrics relevant to the plan.

8.1Each party agrees to keep the other's confidential information — including business strategies, technical systems, client data, pricing, and project details — strictly confidential and not to disclose it to any third party without prior written consent.

8.2ANASYNCH will treat all information shared by the Client in the course of engagement as confidential. We will not sell, rent, or share Client business information with third parties.

8.3ANASYNCH is willing to sign a separate Non-Disclosure Agreement (NDA) upon request before project commencement. Clients requiring an NDA should request one before sharing sensitive information.

8.4Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before disclosure; (c) is required to be disclosed by law or court order.

9.1To the maximum extent permitted by applicable law, ANASYNCH's total liability to the Client for any claim arising from these Terms or any service provided shall not exceed the total amount paid by the Client to ANASYNCH in the 30 days immediately preceding the event giving rise to the claim.

9.2ANASYNCH shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to: loss of revenue, loss of profits, loss of business opportunity, loss of data, or reputational damage, even if ANASYNCH has been advised of the possibility of such damages.

9.3ANASYNCH is not liable for: (a) failures or delays caused by third-party services, platforms, or infrastructure (including Google, Meta, Shopify, hosting providers, or domain registrars); (b) changes to third-party platform policies or algorithms that affect service outcomes; (c) data loss caused by Client-controlled systems or third-party services; (d) events beyond our reasonable control (force majeure).

9.4Nothing in these Terms limits liability for: (a) death or personal injury caused by negligence; (b) fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited by applicable law.

10.1ANASYNCH warrants that services will be performed with reasonable skill and care by qualified personnel.

10.2Except as expressly stated in these Terms, all services are provided "as is" without warranty of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.3ANASYNCH does not warrant that websites or applications delivered will be free from all errors or defects. We commit to addressing material defects reported within 30 days of delivery at no additional charge.

11.1In the event of a dispute, the parties agree to first attempt resolution in good faith through direct communication within 14 days of the dispute being raised in writing.

11.2If direct communication fails to resolve the dispute within 14 days, either party may request non-binding mediation through a mutually agreed mediator before pursuing formal legal proceedings.

11.3These Terms are governed by the laws of the State of New York, United States, without regard to its conflict of law provisions. Any legal proceedings shall be brought exclusively in the courts of New York County, New York.

12.1ANASYNCH reserves the right to update these Terms at any time. Material changes will be communicated to active clients via email at least 14 days before taking effect.

12.2Your continued use of ANASYNCH services after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cancel your services before the effective date.

12.3The most current version of these Terms is always available at anasynch.com/terms. The "Last updated" date at the top of this page indicates when the most recent changes were made.

13.1ENTIRE AGREEMENT: These Terms, together with any project scope documents or plan confirmation emails, constitute the entire agreement between the parties regarding the subject matter herein and supersede all prior agreements and understandings.

13.2SEVERABILITY: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

13.3WAIVER: Failure by ANASYNCH to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

13.4ASSIGNMENT: The Client may not assign or transfer any rights or obligations under these Terms without ANASYNCH's prior written consent. ANASYNCH may assign these Terms in connection with a merger, acquisition, or sale of assets with reasonable notice to the Client.

13.5FORCE MAJEURE: ANASYNCH shall not be liable for any failure to perform caused by circumstances beyond our reasonable control, including natural disasters, government actions, power outages, internet outages, or platform disruptions.